Owned end-to-end backlog management for a 20+ member cross-functional squad across ordering, supplier, and fulfillment workflows. Translated high-level product direction into granular, edge-case-aware user stories with clear acceptance criteria — accelerating delivery velocity and reducing development ambiguity. Served as the primary advocate for the customer within the Agile development team, actively participating in sprint planning, grooming, and acceptance testing.
Drove digital product improvements across ecommerce and embedded payments workflows, managing day-to-day delivery decisions within defined problem spaces. Collaborated with engineers on API integrations and payment logic, translating complex functional requirements into structured development tasks. Gathered customer and stakeholder feedback to drive backlog prioritization. Supported MVP scoping and zero-to-one experimentation initiatives.
Managed backlog and sprint planning for a SaaS project and resource management platform, focusing on workflow automation and reporting modules. Defined functional requirements, validation criteria, and measurable outcomes for product hypotheses, ensuring each feature was tied to demonstrable business value. Coordinated release communication and gathered post-launch feedback to support early user adoption.